What are your shipping policies?
All items ship free to Mainland US. If you would like a package shipped Alaska, Hawaii, or to a country other than the US, please contact me at gailavira at woh.rr.com before purchasing so I can adjust the listing to include the cost of shipping. You will be notified of the shipping cost before the listing is changed.
I do not automatically insure packages. If you would like your package shipped with insurance, contact me at gailavira at woh.rr.com before purchasing. I will edit the listing to add the cost of insurance. I WILL NOT BE HELD RESPONSIBLE FOR PACKAGES LOST OR DAMAGED BY THE POST OFFICE.
What is your return policy?
I will only accept returns of merchandise if an item is found to be defective. If it is an item I can re-create I will do so and send the new one. If it is not an item I can re-create I will offer another item from my shop (equal or lesser value) in exchange. If there is no other item comparable in my shop at that time, I will issue a refund.
The item in question must be returned to me (customer pays return shipping) before I will issue a refund or send a replacement item.
No refund is given for items that are not defective.
You will have up to 30 days after the original shipping date (45 days for international orders) to return an item. You must e-mail me (or send me an etsy convo) before returning merchandise.
I will accept returns only if there are no obvious signs of abuse to the item in question. If it appears the item has been abused in any way I will return the item to the customer AS IS.
What is "sterling silver filled wire"?
Sterling silver filled wire is similar to silver plated wire, except that there is a higher silver content and the process used to bond the silver to it's copper core creates a stronger bond than that used on regular silver plated wire. Sterling silver filled wire has the same look as sterling silver wire, but allows me to keep costs down. This way I can create beautiful jewelry that almost anyone can afford.
What if my question isn't answered here?
Feel free to contact me at:
"gailavira at woh.rr.com"
(address is made non clickable to discourage spam)
I will do my best to get back to you as soon as possible.